Privacy Policy
Last updated: December 22, 2025
1. Introduction
Welcome to PackScout (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our travel packing assistant service at packscout.co.uk.
2. Information We Collect
- Account Information: Email address and username when you create an account.
- Trip Data: Destinations, travel dates, and packing lists you create.
- Usage Data: How you interact with our service, including AI suggestion requests.
- Cookies: We use essential cookies to keep you logged in and remember your preferences.
3. How We Use Your Information
- To provide and maintain our service
- To personalize your experience with AI-powered packing suggestions
- To send you important service updates
- To improve our service based on usage patterns
4. Data Sharing
We do not sell your personal data. We may share data with:
- Supabase: Our database and authentication provider
- Google (Gemini AI): To generate packing suggestions (no personal data is sent, only trip context)
- Vercel: Our hosting provider
5. Data Security
We use industry-standard security measures to protect your data, including encryption in transit (HTTPS) and at rest. Your password is hashed and never stored in plain text.
6. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access - Request a copy of your personal data
- Rectification - Request correction of inaccurate data
- Erasure - Request deletion of your account and all data
- Portability - Export your data in a machine-readable format
- Object - Object to processing of your data
You can exercise these rights from your Profile page.
7. Data Retention
- Active accounts: Data retained while account is active
- Deleted accounts: All data permanently deleted within 30 days
- AI usage logs: Retained for 2 years for service improvement
- Search history: Retained for 1 year
8. Cookies
We use essential cookies required for the service to function (authentication, session management). We also use optional analytics cookies to understand how our service is used. You can manage cookie preferences through our cookie consent banner.
9. Complaints
If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
10. Contact Us
If you have any questions about this privacy policy or your data, please contact us at:
privacy@packscout.co.uk